Blind Box FAQ
Blind Box FAQ
Are blind boxes sealed?
Yes. Single blind boxes ship sealed and unopened unless a product page clearly says otherwise. We do not open boxes to identify designs.
Can I choose which design I get?
No, not for single blind boxes. The design inside is random. If a sealed case or full-set option is available, it will appear as a separate variant on the product page.
Can I return an opened blind box?
Opened blind boxes cannot be returned for preference reasons because the surprise design is part of the product. If an item arrives damaged, defective, or different from what you ordered, contact us and we'll replace it or refund it.
What if my item arrives damaged?
Email support@stephias.com with your order number and photos of the item and packaging. Once we review the issue, we'll replace it or refund it.
How long does shipping take?
| Step | Timing |
|---|---|
| Processing | 1-2 business days |
| US delivery | Usually 3-7 business days after shipment |
| Tracking | Sent by email after the order ships |
Do you offer free shipping?
Free US shipping on orders of $50 or more.
Are these toys for young children?
Many collectibles contain small parts. Follow the age guidance on the product page and manufacturer packaging. These products are not for children under 3.
Are your 3D printed items handmade?
Yes. Small color, layer, or texture variation is normal for small-batch 3D printed decor.
How do I contact you?
Email support@stephias.com. We normally reply within 1 business day. Mailing address: 4570 Klahanie Dr. SE, Issaquah, WA 98029, United States